Shipping & Returns
Shipping New Zealand (physical address only): – please note these timeframes do not allow for weekends or public holidays.
Standard Delivery: - there is a flat rate of $6.00 per order, please allow 2-3 days for delivery from dispatch.
Standard Rural Delivery: - there is a flat rate of $10.00 per order, please allow extra days for delivery from dispatch.
Small Gift Baskets: –there is a flat rate of $12.00 New Zealand wide, please allow 2-4 days for delivery from dispatch.
Large Gift Baskets: –there is a flat rate of $15.00 New Zealand wide, please allow 2-4 days for delivery from dispatch.
Dunedin: – there is free delivery in the immediate Dunedin area. (Timing will depend on whether the items are in stock or made to order). There is also the option to collect your completed order from “Snuggle Me Tight” located in Musselburgh, Dunedin.
Overseas Shipping Costs:
Australia: – there is a flat rate of $20.00.
United Kingdom, Europe, America, Asia: – there is a flat rate of $30.00
Delivery times are generally 7-10 days from dispatch providing there are no unseen delays.
If there is any delay of dispatch or delay on the part of Snuggle Me Tight, you will be notified via email. Please note delivery and shipping may be interrupted/delayed due to weather and other conditions out of our control. We aim to get your purchase to you as soon as possible.
Order Processing Times:
- Items in stock will be dispatched in 1-2 working days of payment.
- Made to order items will be dispatched in 5-7 working days from payment (unless otherwise advised).
- You will be notified via email once your order has been dispatched.
Please note: - for items made to order - fabrics available and sold out will be updated on the website as soon as possible. If your choice of fabric is out of stock, you will be advised by email. Please feel free to email me at email@example.com prior to ordering if you would like to confirm availability.
Cancellation - you have 24 hours once you have placed your order to amend or cancel.
Returns - please notify of any concerns you have regarding the items ordered within 3 days of receipt, any faulty products will be replaced or refunded. Care instructions are provided and need to be followed to ensure the integrity of the product.